We all know that building new construction can be a stressful feat for both the homeowner and the custom home builder. It is not uncommon for homeowners and builders to debate over issues related to the construction process. Whether a homeowner is disappointed with the final touches, or a builder is frustrated with the lack of communication, unfortunately, these issues occur. However, at BOLD, we strongly believe that these potential arguments can be avoided. It will take effective communication from the beginning of the project and throughout the entire process. Why not save yourself headaches and heartaches by reading about these 6 common issues between builders and homeowners before they occur. Let’s get ahead of the game!
#1 Homeowner Believes Walk-Through Is Not Finished
The final walk-through is a very important element in the construction process. This is why it is vital that the walk-through “punch list” is signed in writing by both the contractor and homeowner at the conclusion of the construction process. If, by chance, any additional items arise beyond the initial list, a new list should be created. This will avoid the never-ending list which can frustrate the builder and make the process longer.
#2 Extra Costs Due To Add-Ons
Sometimes homeowners think that adding on to the project will not cost more money. After all, they are already paying a lot of money for the new custom home. This may be true, but adding amenities will cost more. For instance, adding two more windows mid-project would require more time, labor, and product. If these changes were not discussed or signed in advance, it is logical to charge the client. Changes need to be clearly communicated and put in writing to protect both parties and the overall relationship.
#3 Outline Expectations Beforehand
If expectations are not met by the builder, the homeowner may be disappointed they worked with this contractor. On the other hand, the builders may feel they can never live up to the unrealistic expectations of the homeowners. Both of these are reasonable concerns. To avoid this scenario, expectations need to be clearly outlined in the construction documents before construction begins.
#4 Pay For Changes Up Front
It is perfectly normal to want changes in your custom home. Sometimes, it is not until the construction begins that homeowners begin to see a vision for their home that they were unable to see beforehand. However, it is important to agree, in writing, the changes that will occur from the original contract. Additionally, it is highly recommended that the clients pay for these changes at the time of service. This will keep all parties on good terms and keep the clients from having any big financial surprises at the end.
#5 Schedule Regular Meetings
Scheduling regular meetings with your builder are essential. This allows discussion for updates to the schedule, project, concerns, and any other items that the builder needs in order to complete the home efficiently. This way, the homeowner does not have to consistently contact the builder with questions while the construction process is happening. Moreover, the construction process does not have to be halted every time a question is asked which can prolong the building process.
#6 Sub-Contractor and Construction Manager
Most new construction projects have a construction building manager who oversees the project and signed contracts. And then there are the sub-contractors who get the nuts and bolts of the job completed. All jobs are vital for any new custom home to be built effectively. But all project-related changes, add-ons, or specifications by the client must be communicated to the construction manager as opposed to the sub-contractor. If you discuss issues with the sub-contractor over the phone or in person without the builder manager present, you must assume this is not included in the written contract. All communication must be communicated to the construction manager to avoid misunderstandings.
Communication Is Essential
Ultimately, communication is essential in all parts of the new construction process. Building a new custom home in northern Kentucky takes time and patience, and The BOLD Company wants to build your new dream home. We understand how important the relationship is between the homeowner and builder. We strive for complete transparency so that your customized home is built in a timely and stress-free manner. If you have plans on building a new home, contact BOLD today!